Last updated: October 25, 2025

Please read these terms and conditions carefully before using Our Service.

 

Interpretation and Definitions

 

Interpretation

The words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

 

Definitions

For the purposes of these Terms and Conditions:

 

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

Client means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Country refers to: Nordrhein-Westfalen, Germany

Company (referred to as either «the Company», «We», «Us», «Our» or «the Coach» in this Agreement) refers to Sensitive Coaching Practice.

Device means any device that can access the Service, such as a computer, a cellphone, or a digital tablet.

Service refers to the Website.

Terms and Conditions (also referred to as "Terms") mean these Terms and Conditions that form the entire agreement between Client and the Company regarding the use of the Service. This Terms and Conditions agreement has been created and tailored for this practice.

Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.

Website refers to Sensitive Coaching Practice, accessible from www.sensitive-coaching.com

 

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between the Client and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. For details of the respective service offers, please refer to the service descriptions on the pages of this Website (www.sensitive-coaching.com).

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The Clients access to and use of the Service is conditioned on the Client’s acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

 

By accessing or using the Service, the Client agrees to be bound by these Terms and Conditions. If the Client disagrees with any part of these Terms and Conditions, then the Client may not access the Service.

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The Client represents that The Client is over the age of 18. The Company does not permit those under 18 to use the Service.

 

The Client’s access to use of the Service is also conditioned on The Client’s acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of The Client’s personal information when the Client uses the Website and informs the Client about the Client’s privacy rights and how the law protects the Client.

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The Company acts as a data controller under the GDPR. We process personal data only in accordance with Article 6(1) GDPR, particularly based on the Client’s consent or for the performance of a contract. Please refer to our Privacy Policy for full details on data processing and your rights under the GDPR.

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Please read Our Privacy Policy carefully before using Our Service.

 

Legal Framework of the Coaching

Coaching is explicitly not the practice of medicine, meaning the Coach is not allowed to diagnose, cure, or alleviate any illnesses according to § 1 para. 2 German Alternative Medical Practitioners Act (Heilpraktikergesetz). The Coach is not allowed to provide sick leave or prescribe medication.

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Coaching is not psychotherapy and is not a substitute for psychotherapy. The Client bears full responsibility for their actions during the entire coaching or training process, both during and outside the coaching or training sessions.

 

Participation in a coaching or training session requires adequate mental and physical resilience.

 

Scope of Services

The coaching services are conducted online via video conferencing platforms (Zoom or Google Meet) or in person upon request.

A typical session lasts 60 minutes.

The specific number and frequency of sessions are defined in the coaching agreement.

 

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason, pursuant to § 355 BGB.

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The withdrawal period is 14 days from the day the contract is concluded.

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To exercise the right of withdrawal, you must inform us (Sensitive Coaching Practice, to: Mariana Vozniuk, Oskar-Hoffmann-Str. 15, 44789 Bochum, E-Mail: sensi.coaching@gmail.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

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You can use the attached sample withdrawal form, but this is not obligatory.

 

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay.

 

Waiver of Right of Withdrawal

If you request the coaching service to begin during the cancellation period, you agree that your right of withdrawal will expire once the full service has been provided.

 

Sample Withdrawal Form:

(Please copy and return this form only if you wish to withdraw from the contract.)

 

To: Sensitive Coaching Practice

Mariana Vozniuk

Oskar-Hoffmann-Str. 15

44789 Bochum

 

Email: sensi.coaching@gmail.com

 

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

 

(*) Delete as appropriate.

 

Coach-Client Relationship

The Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

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The Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.

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It is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, the Client is encouraged to promptly inform the provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

 

The Client further acknowledges that they may terminate or discontinue the coaching relationship at any time.

 

The Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas, and implement choices is exclusively the Client’s responsibility.

 

The Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and their coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.

 

The Coach agrees to maintain the ethics and standards of behaviour established by the International Association of Coaches, Therapists & Mentors (IACTM). It is recommended that the Client reviews the IACTM Code of Ethics (https://iactm.org/code-of-ethics/) and the applicable standards of behaviour.

 

The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance, and to create the time and energy to participate fully in the coaching sessions.

 

Conclusion of the coaching contract agreement

The coaching contract agreement is concluded in electronic business transactions using the online form or other means of distance communication such as telephone and e-mail. Orders can also be placed via remote means of communication (telephone/e-mail), whereby the order process comprises the following steps for conclusion of the coaching contract agreement:

 

1. Calling / sending the request by e-mail

2. Confirmation by e-mail that the request has been received

3. Sending a coaching contract agreement by e-mail to the email address of the Client, provided in the intake form

4. Receipt of the signed coaching contract agreement by e-mail from the Client

5. After step 4, further confirmation by e-mail and appointment arrangement follow.

 

Sending the signed coaching contract agreement, the contract is deemed concluded. The coaching contract agreement is also concluded through the delivery of the service.

 

By entering into the coaching agreement, the Client consents to being contacted by the Coach via email for the purposes of scheduling, invoicing, and service delivery.

 

Offers, prices and fees

The fees are subject to change without prior notice. However, changes will not affect contracts already concluded.

For all offers, the fees listed in the coaching agreement will be charged.

All prices are final prices. If applicable, they include the statutory VAT. If the Company is exempt from VAT according to § 19 UStG (Kleinunternehmerregelung), the invoice will not show VAT, and the Client will be informed accordingly.

 

Terms of payment

The invoice will be sent to the Client’s email address, as provided in the intake form and in the coaching agreement. The Client is obliged to pay or transfer the invoiced amount to the Company account within 5 working days of receipt.

 

The invoice amount must be transferred into the account specified on the invoice. The invoice contains all necessary transfer details.

 

Payment is due without deduction from the invoice date. The Client shall be considered in arrears if payment is not received within the agreed payment period, in accordance with §§ 286, 288 BGB.

 

The following methods of payment are currently available:

• Bank transfer

• PayPal

• Cash payment upon explicit agreement

 

Arranging and Cancelling Appointments

Appointments for coaching sessions are arranged by mutual agreement between the Coach and the Client. Agreed dates are binding.

If the client is unable to attend an appointment, they must notify the Coach at least 48 hours in advance.

In the event of late cancellation or non-attendance, the Coach reserves the right to charge the full fee for the scheduled session.

If the coach cancels an appointment, a new appointment will be arranged without additional cost to the Client.

 

Confidentiality

The Coach pledges to maintain confidentiality about all professional, operational and private matters of the Client that become known within the scope of the service, even after the termination of the contract.

 

The Coach will not disclose any information obtained during the coaching relationship without the Client’s prior written consent, except where required by law (e.g., imminent risk of serious harm to self or others, or mandatory reporting obligations).

 

The Client acknowledges that communication via electronic means (e.g., email, video conferencing) may carry risks of unauthorized access despite reasonable technical safeguards. The Coach undertakes to apply appropriate technical and organizational measures (TOMs) in accordance with Article 32 GDPR to protect personal data from unauthorized access, loss, or misuse.

 

Record Retention Policy

The Client acknowledges that the Coach has disclosed their record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of at least two (2) years.

 

The Client may request deletion of their personal data in accordance with the General Data Protection Regulation (GDPR), unless statutory retention obligations apply (e.g., under tax or commercial law).

 

The Coach undertakes to process and store personal data in accordance with Article 5 GDPR principles (lawfulness, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality).

 

Termination

We may terminate or suspend the Clients access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if the Client breaches these Terms and Conditions.

 

Upon termination, the Client’s right to use the Service will cease immediately.

 

The Client may also terminate the coaching contract agreement at any time by written notice (e.g., email). Termination does not affect any rights or obligations that have already accrued up to the date of termination, including but not limited to payment obligations.

 

The Coach reserves the right to retain anonymized data for statistical or research purposes even after contract termination, provided such data can no longer be linked to the Client.

 

Limitation of Liability

The Coach undertakes to perform all agreed services carefully, to the best of her knowledge and belief. However, there is no guarantee for success in providing the service or at events/training. Liability for achieving specific results is excluded.

 

Notwithstanding any damages that the Client might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and the Client’s exclusive remedy for all of the foregoing, shall be limited to the amount actually paid by The Client through the Service, or 100 Euro, if the Client has not purchased anything through the Service.

 

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, business interruption, personal injury or loss of privacy), arising out of or in any way related to the use of, or inability to use, the Service, third-party software and/or hardware used with the Service, or otherwise in connection with any provision of this Terms - even if the Company or any supplier has been advised of the possibility of such damages, and even if the remedy fails of its essential purpose.

 

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdiction, each party's liability will be limited to the greatest extent permitted by law.

 

The Coach’s liability for damages is unlimited only in cases of intentional misconduct, gross negligence, or injury to life, body, or health, in accordance with § 309 Nr. 7 BGB.

 

In cases of simple negligence, the Coach shall only be liable for damages resulting from the breach of essential contractual obligations (so-called cardinal obligations), and only to the extent of typical and foreseeable damages. An essential contractual obligation is one whose fulfillment enables the proper execution of the contract and on which the Client may regularly rely.

 

The Coach accepts no liability for any decisions, actions, or results that the Client makes or experiences in connection with or following the coaching process. The Client remains solely responsible for their own physical, emotional, and mental well-being, decisions, choices, and outcomes arising from or related to the coaching sessions.

 

No liability is assumed for indirect, incidental, or consequential damages (such as lost income, missed opportunities, or reputational harm). Any further liability — particularly for success or achievement of coaching goals — is expressly excluded.

 

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

 

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. The Client further acknowledges and agrees that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with the use of, or reliance on, any such content, goods, or services available on or through any such websites or services.

 

We strongly advise the Client to read the terms and conditions and privacy policies of any third-party websites or services that The Client visits.

 

The inclusion of external links does not imply any endorsement or recommendation by the Company unless explicitly stated.

 

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to the Client “AS IS” and “AS AVAILABLE”, with all faults and defects, and without warranty of any kind.

 

To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service — including, without limitation, all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, as well as warranties that may arise out of course of dealing, course of performance, usage, or trade practice.

 

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will:

• meet the Client’s requirements,

• achieve any intended results,

• be compatible or work with any other software, applications, systems, or services,

• operate without interruption,

• meet any performance or reliability standards, or

• be error-free, or that any errors or defects can or will be corrected.

 

Without limiting the foregoing, neither the Company nor any of its providers makes any representation or warranty of any kind, express or implied, as to:

• the operation or availability of the Service, or the information, content, materials, or products included thereon;

• the Service being uninterrupted or error-free;

• the accuracy, reliability, or currency of any information or content provided through the Service; or

• the Service, its servers, the content, or emails sent from or on behalf of the Company being free of viruses, scripts, Trojan horses, worms, malware, time bombs, or other harmful components.

 

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer. Accordingly, some or all of the above exclusions and limitations may not apply to the Client. In such cases, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

 

Language, place of jurisdiction and applicable law

The coaching agreement may be drawn up in German, English, or Ukrainian.

The further execution of the contractual relationship shall likewise take place in German, English or Ukrainian, as agreed between the parties.

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The law of the Federal Republic of Germany applies exclusively. This only applies to consumers insofar as mandatory provisions of the law of the country in which the Client has their residence or habitual abode are restricted.

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The place of jurisdiction for disputes with clients who are not consumers, or who are legal entities under public law, or special funds under public law, shall be the registered address of the Company.

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In the event of discrepancies between the German and English version of these Terms and Conditions, the English version shall prevail.

 

All disputes arising from this contract are subject to the law of the Federal Republic of Germany, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

 

This choice of law applies to consumers only insofar as it does not deprive them of the protection afforded by mandatory consumer protection provisions in the law of the country in which they habitually reside.

 

Disputes Resolution

If the Client has any concern or dispute about the Service, the Client agrees to first attempt to resolve the dispute informally by contacting the Coach.

 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and the Coach agree to attempt to mediate in good faith for up to 30 days (or at least six (6) mediation sessions) after notice is given.

 

If the dispute is not so resolved within this period, and in the event of legal action, the prevailing party shall be entitled to recover reasonable attorney’s fees and court costs from the other party.

 

The Company is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

 

For European Union (EU) Users

If the Client is a European Union consumer, the Client will benefit from any mandatory provisions of the law of the country in which the Client is habitually resident. This protection applies in addition to, and does not limit, the rights granted under these Terms and Conditions.

 

United States Legal Compliance

The Client represents and warrants that:

• the Client is not located in a country subject to a United States government embargo, or designated by the United States government as a “terrorist-supporting” country; and

• the Client is not listed on any United States government list of prohibited or restricted parties.

 

Copyright

Offers, tenders, coaching and consulting concepts, personally created MP3 files, e-books, online documents, information on the website, and other materials are protected by copyright.

 

All documents, videos, audios, PDFs, e-books, and similar content handed over or made accessible to the Client are intended exclusively for personal use. The Client is not permitted to reproduce, distribute, or share the documents (in whole or in part) with third parties. A publication – also in extracts – is prohibited and may be subject to prosecution under applicable copyright law.

 

Severability and Waiver

 

Severability

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified and interpreted so as to best accomplish the objectives of the original provision to the greatest extent permitted by applicable law. The remaining provisions shall continue in full force and effect.

 

Waiver

Except as expressly provided in these Terms, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any later time. Similarly, the waiver of a breach shall not constitute a waiver of any subsequent breach.

 

Translation Interpretation

These Terms and Conditions may be translated into other languages for convenience. In the event of any discrepancy between the translated version and the English version, the English version shall prevail.

 

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will provide the Client with reasonable advance notice (at least 30 days) before the new terms take effect. What constitutes a material change will be determined at Our sole discretion.

 

By continuing to access or use Our Service after the revisions take effect, the Client agrees to be bound by the revised Terms. If the Client does not agree to the new Terms, in whole or in part, they must stop using the Website and the Service.

 

Contact Us

If you have any questions about these Terms and Conditions, you can contact us:

• By email: sensi.coaching@gmail.com.

• By visiting the Contact page on our Website: www.sensitive-coaching.com

• By mail: Sensitive Coaching Practice, to: Mariana Vozniuk, Oskar-Hoffmann-Str. 15, 44789 Bochum